Question 1

What services do you offer?

Accepted Answer

We specialise in luxury sew-ins and knotless braids for women, and clean, considered protective styling for men. Women's services include full sew-ins, leave-out sew-ins, cornrows for sew-ins, knotless braids and straight-back cornrows. Men's services include single plaits, twists and straight-back cornrows.

Question 2

Do you cater to men as well as women?

Accepted Answer

Yes. We offer protective styling for men — single plaits, twists and straight-back cornrows — crafted with the same care and precision as our women's services.

Question 3

What are the Founding Client appointments?

Accepted Answer

We're currently welcoming a limited number of founding clients at introductory pricing while we build our community. These appointments are offered on a first-come basis.

Question 4

How much do your services cost?

Accepted Answer

Every service is priced 'from' and tailored during consultation, as final pricing reflects length, density and the finish you choose. You'll find starting prices for every service on our Services page, and your exact quote is confirmed when you book.

Question 5

Why is pricing shown as 'from'?

Accepted Answer

Final pricing depends on length, density and the finish you choose. We confirm your exact quote when you book so there are no surprises on the day.

Question 6

Do I need to pay a deposit?

Accepted Answer

Yes. A 30% non-refundable booking fee is required to secure all appointments. This fee is deducted from your final balance, and your appointment is only confirmed once it has been received.

Question 7

Is the deposit refundable?

Accepted Answer

The booking fee is non-refundable, but with 48+ hours' notice it can be transferred to a new appointment.

Question 8

How should my hair be prepared before my appointment?

Accepted Answer

Please arrive with your hair freshly washed, fully blow-dried straight, completely detangled and free from oils, grease, gels and styling products. If your hair isn't prepared this way, we may not be able to complete your appointment in the allocated time.

Question 9

What if I can't blow-dry my hair myself?

Accepted Answer

Email us before booking and we'll do our best to help. Our Sew-In Foundation Braids service can also prepare your foundation for you.

Question 10

Do you provide the hair or should I bring my own?

Accepted Answer

For sew-ins you're welcome to bring your own hair, or we can source premium hair on your behalf. Braiding hair is included in all knotless services.

Question 11

Which hair do you recommend I buy?

Accepted Answer

If you're unsure which hair to purchase, get in touch before your appointment and we'll advise on the quality and quantity that will give you the best result.

Question 12

How long do appointments take?

Accepted Answer

Sew-ins typically take 3–5 hours and knotless braids 4–9 hours depending on size and length. Men's protective styling ranges from around 45 minutes to 2 hours. Exact timings are confirmed when you book.

Question 13

Where are appointments held?

Accepted Answer

The M Hair Bar is an appointment-only studio serving clients across London. Your exact appointment details and location are shared once your booking has been confirmed. Please don't travel until you've received your confirmation email.

Question 14

What payment methods do you accept?

Accepted Answer

We accept card, Apple Pay, Google Pay and bank transfer. Your booking fee is paid to secure your appointment, and the remaining balance is due on the day.

Question 15

What is your cancellation policy?

Accepted Answer

With 48+ hours' notice, your booking fee can be transferred to a new appointment. With less than 48 hours' notice, your booking fee will be forfeited. Same-day cancellations are treated as late cancellations.

Question 16

What happens if I don't show up?

Accepted Answer

If you fail to attend without notice, your booking fee will be forfeited and future bookings may require payment in full.

Question 17

Can I reschedule my appointment?

Accepted Answer

Yes — with at least 48 hours' notice your booking fee can be transferred to a new appointment, subject to availability.

Question 18

Can I change my service after booking?

Accepted Answer

Yes — please let us know at least 48 hours before your appointment and we'll do our best to accommodate the change, subject to availability.

Question 19

What if I arrive late?

Accepted Answer

Please arrive on time. Up to 15 minutes late — we'll do our best to accommodate you. More than 15 minutes late — your appointment may need to be shortened or rescheduled. More than 20 minutes late may be treated as a no-show.

Question 20

Can I bring a guest?

Accepted Answer

To keep appointments relaxed and on schedule, please attend alone unless you've arranged otherwise beforehand.

Question 21

Can I bring my children?

Accepted Answer

Children are welcome only if they have a booked appointment.

Question 22

Will my hair be photographed?

Accepted Answer

We occasionally photograph or film finished styles for our portfolio and social media. If you'd prefer not to be photographed, simply let us know before your appointment and we'll happily respect your wishes.

Question 23

What men's services do you offer?

Accepted Answer

For men we offer single plaits, twists and straight-back cornrows — clean, considered protective styling.

Question 24

Do you offer patterned or styled cornrows for men?

Accepted Answer

At launch we offer straight-back cornrows only. Styled or patterned designs aren't available yet.

Question 25

How do I prepare for a sew-in?

Accepted Answer

Arrive with clean, blow-dried, detangled, product-free hair. Your natural hair is braided down to create a smooth foundation before your install. You can prepare this yourself as advised, or book our Sew-In Foundation Braids so we can do it for you.

Question 26

What are cornrows for sew-ins?

Accepted Answer

These are the foundation braids created underneath a sew-in. A clean, even braid-down provides the ideal base for a flawless, long-lasting install. This is different from our men's straight-back cornrows, which are worn as a finished protective style.

Question 27

Can you add curls or styling to my install?

Accepted Answer

Yes. Finishing options such as a curled or bone straight finish can be added to complete your style. You'll find these on our Services page.

Question 28

How long will my install last?

Accepted Answer

With proper aftercare, sew-ins last 6–8 weeks and knotless braids up to 8 weeks. We recommend a maintenance appointment to keep everything looking freshly done.

Question 29

How do I care for my hair afterwards?

Accepted Answer

Keep your scalp clean and moisturised, and protect your hair at night with a silk or satin scarf or bonnet. Full aftercare guidance is provided at your appointment and on our Before Your Appointment page.

Question 30

Will my natural hair be protected?

Accepted Answer

Always. Healthy hair comes first. Every install begins with gentle cleansing, conditioning and protective foundations, and we provide aftercare guidance to keep your hair thriving underneath.

Question 31

How do I get in touch before booking?

Accepted Answer

Email us at hello@themhairbar.com and we'll be happy to advise on services, hair or preparation before you book.

Question 32

What if I have a question after my appointment?

Accepted Answer

Please contact us within 48 hours at hello@themhairbar.com so we can review the matter and assist where appropriate.

Everything, before you book.

Services

Pricing

Deposits

Hair Preparation

Hair Extensions

Appointment Durations

Location

Payments

Cancellations

Rescheduling

Late Arrivals

Guests

Children

Photography & Filming

Men's Appointments

Sew-In Preparation

Cornrows for Sew-Ins

Styling & Finishing

Aftercare

Contacting the Team